LIFEKIND^® PRODUCT GUARANTEE

Lifekind guarantees that every product is made to the highest possible standards of quality and organic certification. If an item is defective, we will gladly replace it and cover all shipping costs.

90-Day Comfort Exchange on Mattresses

You have a maximum of 90 days from delivery for a one-time exchange on your purchase (not applicable to custom orders). In the unlikely event that your mattress does not meet your comfort expectations, you may exchange it after you have slept on it for a minimum of 15 nights. This will give your body time to adjust to your new mattress. Please call for details.

Price Changes & Availability

In an effort to be environmentally conscious and responsible, Lifekind publishes just a few catalogs a year. Therefore, prices and merchandise availability may be subject to change. We also sometimes add or discontinue products during the year, so if you are searching for an organic product you don't see in the catalog, please call.

Returns and Exchanges

With the exception of our mattresses, pillow tops, and custom orders, any item can be returned within 30 days for a full refund, exchange, or in-store credit, as long as the product is received unused, unopened, and in its original packaging. For example, our pillows can be returned if you do not open or remove their sanitary-seal packaging. Please call 800-284-4983 for a return authorization number and instructions. No returns can be processed without a return authorization number.

Reporting Damaged Shipments

In the unlikely event that damage occurs during shipping, it is crucial that it be reported to us within 24 hours so we can notify the shipper for replacement and/or credit.

Allergic Reactions and Sensitivities

Test for material sensitivities with our free samples. While we do not warrant our products for individual allergic reactions or sensitivities, we will be pleased to send you samples of our mattress and bedding materials without charge prior to your purchase.

Your Lifekind mattress is made in a truly chemical-free environment. Our production staff doesn't wear fragrance, nor do they smoke, and no chemically based product comes through our door. Therefore, there is no chance that our premises or your mattress or bedding can become contaminated. In fact, your mattress is made in the only organic-mattress Eco-Factory™ in North America.