Welcome to our online organic mattress store!

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Customer Service

  • Shipping & Delivery

    In-stock items ship within 48 hours. Please allow from 2 to 7 business days for your shipment to reach you from California via UPS Ground. Made-to-order mattresses, pillow tops, and custom bedding normally ship within 7-10 business days. For more information on shipping, click here >>

    Notice to California, Connecticut and Rhode Island mattress and box spring consumers: California, Connecticut, and Rhode Island laws require that all retailers selling mattresses and foundations for delivery to California, Connecticut or Rhode Island must collect a recycling fee for each mattress and foundation sold. The fee for California is $11, Connecticut is $9, and Rhode Island is $10 (per mattress and foundation). Applicable fees will automatically be added to mattress and foundation orders shipping to a California or Connecticut address. Visit here for more information >>

  • Privacy & Security

    You can be confident that Lifekind® is a secure site. Lifekind encrypts your personal credit information, including your credit card number, before it travels over the Internet. Consumer protection laws protect you against any unauthorized use of your credit card. Placing an order online at Lifekind is just as safe as giving your credit card number over the phone. To read our full Privacy Policy, click here >>

  • Returns & Exchanges

    With the exception of our mattresses, pillow tops, laundry and cleaning products, personal-care items, and custom orders, any item can be returned within 30 days for a full refund, exchange, or in-store credit, as long as the product is received unused. Our pillows can be returned within 30 days if you do not open or remove their sanitary-seal packaging. Please call 800-284-4983 for a return authorization number and instructions. No returns can be processed without a return authorization number.

    • Please call 800-284-4983 for a return authorization number and instructions.
    • No returns can be processed without a return authorization number.
    • Customer is responsible for return shipping charges.
    • Mattresses, pillow tops, laundry and cleaning products, personal-care items, and custom orders are non-returnable.
    • Order cancellations on made-to-order items or furniture may incur a cancellation fee or re-stocking fee.

    90-Day Comfort Exchange on Mattresses

    90-Day Comfort Exchange

    You have a maximum of 90 days from delivery for a one-time exchange on your purchase (not applicable to custom orders). In the unlikely event that your mattress does not meet your comfort expectations, you may exchange it after you have slept on it for a minimum of 15 nights. This will give your body time to adjust to your new mattress. Please call for details.

  • Ordering

    Most items ship within 48 hours. Mattresses, foundations, pillow tops, furniture, and other custom-made items require longer, and will have a ship date provided by a product specialist. Orders shipped via UPS will receive an email with a link to track your order. (Delays in shipping may occur during peak sale events.)
    If you have any questions about your order please contact us at orders@lifekind.com or call us at 800-284-4983 Monday - Friday, 7:30am - 5pm PT.

  • Payment, Pricing & Promotions

    Sales and promotions cannot be combined with any other offers. Adjustments to prior purchases can not be made. Offers posted online apply to online orders only, unless otherwise noted. You may need to enter your Catalog Code in the Promotion Code Box to activate any discounts.

    All guidelines are subject to change without prior notice. Lifekind reserves the right to correct printing or publishing errors. Sorry, no rainchecks.  

  • Viewing Orders

    Beyond Customer Self Service, Accounts offers you the customer the ability to save items to a wishlist and share with friends and family, access and edit contact information and address book, and view your Ratings & Reviews and Product Tags.

  • Warranty

    20-year limited warranty on certified organic mattresses

    All our mattresses, as well as our foundations, are covered by our 20-year limited warranty. (The Maton, our futon product, is covered by our 10-year limited warranty.) While warranty issues are rare for our products, customer questions or concerns are responded to with the same promptness and courtesy we bring to all our transactions.