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Questions:

Question:

The directions on this shampoo say to shake before using. Does the product need to be shaken prior to each use/application? Is this effective at all, particularly with the pump dispenser on the 16 oz. bottle?

Answers:

  • Since it is a natural product, it is possible that there could be some separation... that is rarely an issue, though.  We would suggest giving it a good shake when you first receive it (in case it went through any extreme tempereatures in-transit).  Beyond that, it should not require shaking unless it sits for long periods of time (months) in-between uses. 

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Question:

I have been referred to your shampoo as I am looking for a fragrance-and-dye-free shampoo and conditioner to prevent eczema flare-ups. I notice your return policy would make it difficult for me to try the shampoo for a week or so to see if it is gentle on my neck (where I have the most problem) as returns are accepted for UNUSED products only. How does one try the product if one cannot return it? I appreciate your response. Kay Reed

Answers:

  • We actually do not take returns for any of our personal-care products, so you might think about trying a sample size of our shampoo for $3.50 to see if you can use it without reacting. We hope it works beautifully! :)

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